Privacy
Policy

1. Overview

This Privacy Policy applies to Soil Sage LLC ("Soil Sage," "we," "us," or "our"), a Colorado landscape contractor located at 8323 Depew Way, Arvada, Colorado, USA. This policy governs all personal information collected through our websites at soilsage.site and soilsage.online, through telephone and email communications, and through direct interaction with our staff during service visits.

By using our website or submitting any inquiry or form, you acknowledge that you have read this Privacy Policy and agree to its terms. If you do not agree, please do not submit personal information through our channels.

2. Information We Collect

Information You Provide Directly

When you submit a consultation request, contact form, or any other inquiry, we may collect:

• Full name — to identify and address you correctly in all correspondence
• Email address — for service-related communication and, with your explicit consent, for our Garden Notes newsletter
• Phone number — for scheduling consultations and site visits
• Property address — to assess service area eligibility and conduct on-site visits
• Garden description and growing goals — to understand your needs and tailor our recommendations
• Selected service interest — to route your inquiry to the appropriate team member

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect:

• IP address and approximate geographic location (city/region level)
• Browser type, version, and operating system
• Pages visited, time on site, and navigation patterns
• Referring website or search query
• Device type (desktop, tablet, or mobile)

This technical data is processed in aggregate, anonymized form to improve website performance. It is not used to personally identify visitors unless they have separately submitted contact information.

3. How We Use Your Information

• Service delivery: Responding to consultation requests, scheduling site visits, performing garden assessments, and executing garden care programs you have engaged us to provide
• Communication: Sending appointment confirmations, visit reports, and project updates related to active service engagements
• Newsletter (with your consent): Sending our Garden Notes newsletter with growing guides and seasonal advice. You may unsubscribe at any time from any email or by contacting us
• Business operations: Internal record-keeping, quality assurance, and service improvement
• Legal compliance: Compliance with applicable Washington State and federal laws

4. Data Sharing

We do not sell, rent, trade, or transfer your personal information to third parties for their own marketing or commercial purposes.

We share your information only in these limited circumstances:

• Service providers: Trusted tools including email delivery, scheduling software, and website analytics, under written agreements prohibiting independent use of your data
• Legal requirements: When required by law, court order, or subpoena, or when necessary to protect rights and safety
• Business transfers: In the event of a merger or acquisition, with advance notice before your information becomes subject to a different policy

5. Cookies and Tracking

Our website uses cookies for basic functionality (session management, form security) and analytics (understanding aggregate visitor behavior in anonymized form). We do not use advertising cookies or allow third-party advertisers to place cookies on our site.

You may manage cookie preferences through our consent banner or your browser settings. Declining non-essential cookies will not prevent you from using our website or submitting forms.

6. Data Retention

• Active client project records: Retained throughout the service relationship and 7 years thereafter to comply with Washington State contractor and tax record requirements
• Service warranty documentation: Retained for the applicable warranty period plus 2 years
• Inquiry records without resulting engagement: Retained for 24 months from initial submission, then securely deleted
• Newsletter subscribers: Retained until you unsubscribe, then removed within 30 days
• Website analytics: Retained in aggregate, anonymized form for 26 months

7. Your Rights

You have the right to: access personal data we hold about you; request correction of inaccurate information; request deletion of your information (subject to legal retention requirements); unsubscribe from marketing at any time; and receive your data in a portable format where technically feasible.

To exercise any right, contact us at hello@soilsage.site. We respond to verified requests within 30 calendar days and will not discriminate against you for exercising your rights.

8. Security

We implement industry-standard security measures including HTTPS encryption on all pages, access controls limiting data to authorized personnel with a documented need, and regular security review of our data storage practices. No internet transmission is completely secure, but we implement commercially reasonable protections. In the event of a data breach materially affecting your rights, we will notify you in accordance with applicable Washington State and federal requirements.

9. Third-Party Links

Our Garden Notes articles and website may contain links to external resources. This Privacy Policy applies only to SoilSage's website and services. We are not responsible for the privacy practices of any linked third-party site and encourage you to review their policies before sharing personal information.

10. Children's Privacy

Our website and services are directed to adults aged 18 and over. We do not knowingly collect personal information from individuals under 13. If you believe we have inadvertently collected information from a minor, contact us immediately at hello@soilsage.site and we will promptly delete that information.

11. Policy Changes

We may update this policy periodically to reflect changes in our practices or legal requirements. We will update the "Last Updated" date when changes are made. For significant changes affecting how we use your data, we will notify active clients by email. Your continued use of our website after any posted update constitutes acceptance of the revised policy.

12. Contact Us

For privacy questions, data requests, or concerns:

• Email: hello@soilsage.site
• Secondary: help@soilsage.online
• Phone: 303-885-1083
• Mail: Soil Sage LLC, Attn: Privacy, 8323 Depew Way, Arvada, Colorado, USA

We aim to acknowledge all privacy inquiries within 5 business days and fulfill verified data requests within 30 calendar days of receipt and verification.